SERVICE

Post-cutover support — because voice never sleeps.

Your migration is complete. Your users are on Teams. Now what?

Voice infrastructure needs ongoing monitoring, SIP troubleshooting, and compliance maintenance. We offer two SLA tiers to keep your Direct Routing environment healthy — staffed by the same engineers who built it.

Talk to us about managed support →

Support packages

Gold Support — $3,500/month

  • 24/7 monitoring of SBC health and call quality
  • Business-hours SIP troubleshooting (4-hour response)
  • Monthly health report (call quality, capacity, compliance status)
  • E911 compliance maintenance and location database updates
  • Quarterly architecture review

Platinum Support — $6,500/month

  • Everything in Gold, plus:
  • 24/7 SIP troubleshooting (1-hour response)
  • Dedicated engineer escalation path
  • Monthly architecture optimization session
  • Annual full compliance re-audit
  • Change management support (new sites, number ranges, capacity scaling)
Talk to us about managed support →